The room service layer
your hotel software forgot.

Everything the auditor asks for. Everything the owner wants to see.

• Dues / pay-later — corporate guests sign, room stays free for the next guest; aging buckets (0–7 / 8–30 / 31–60 / 60+ days)
• Bad-debt write-off with automatic GST reversal — books stay clean
• Refunds with a proper audit trail, auto-adjusts revenue
• Markup modes — none, percentage, or a fixed amount added per item
• Bill-level cost override — for negotiated lump-sum deals with restaurant partners
• Cash-basis P&L — reports show what you actually collected, not what you billed
• Multi-restaurant partner tracking — profit visible per partner
• GST with per-item rate override — set one rate, or a different rate for beverages than food
• Rupee rounding with a transparent "Round Off" line on every bill

Speed at the front desk. Nothing to remember, nothing to look up.

• Fully offline — bill and take orders with no internet at all
• Tab per room, open from check-in, with a running total always visible
• Order status tracking — received → preparing → ready → delivered
• Split-source orders — one order drawing from your kitchen and a partner restaurant at once
• Overdue flag — a tab unpaid past three days marks itself, so nothing quietly ages
• 80mm thermal printer support out of the box — customer & hotel copies printed together
• WhatsApp bill share — one click, auto-fills guest phone
• Bill reprint anytime, no time limit · bulk billing for group checkouts
• CSV import for your menu, with column mapping so any spreadsheet works

The part that convinces owners. Nothing lost, ever.

• AES-256 encrypted database, locked to the machine's hardware — copy the file elsewhere and it's unreadable
• Hourly auto-backup — 48 backups retained, two full days of history
• Automatic recovery — if the database is ever damaged, Folio finds the newest good backup and restores it on startup, on its own
• Backups live outside the install folder — updating or reinstalling never touches your data
• Automatic crash reporting — we see issues and push fixes before you complain
• Silent auto-updates — background download, install on restart
• In-app diagnostics with one-click error report to support

Numbers that tell you where the money is — and where it leaks.

• Owner's daily report, sent without being asked — Folio generates and prints yesterday's full summary on its own, every day, and freezes it so the numbers can't drift later
• Comprehensive report — financials, outstanding dues, room-wise performance, top items, expenses, write-offs and refunds, all exportable as one CSV
• Room-wise revenue — which room brings in the most spend
• Item-wise reports — top sellers, thinnest margins
• Day close — once per day, PIN-gated, printed, and locked so the date can't be quietly reopened
• Shift handover — counted cash against system cash, differences shown, signed and filed

The quiet layer that stops trouble before it starts.

• Manager PIN for sensitive actions — day close, write-offs, refunds, rectification
• Sequential bill numbering with your own prefix — GST-audit safe
• Full bill rectification — corrections create a new versioned bill linked to the original with a reason logged; the original is never destroyed
• Bundled legal docs — EULA, Terms, Privacy and Liability, readable in-app
• Hardware-bound licensing — no piracy, no shared installs
• Guarded factory reset — takes a mandatory backup first, and won't run without your PIN and a typed confirmation

Small things that decide whether staff actually use it.

• Keyboard shortcuts for every screen — the front desk stops reaching for the mouse within a week
• Searchable in-app guide covering every feature, so a new staff member isn't blocked waiting on you
• Dark and light themes — the dark one matters at 2am
• Printer alignment test page — a printed ruler for fine-tuning margins on stubborn printers
• Seven-step setup wizard — hotel operational in under two minutes
• Runs on the PC you already own — no server, no new hardware